What is Our Return Policy? Products Under Flexi Returns : Designer Perfumes : We follow Easy Replacement* - All Products are Sold By Authorized Sellers as Advised by Brand Reps. Hence all products are 100% Originals. *However the products should be completely unused except for few sprays and if you decide to return please treat it as your own fragrance and please preserve the original packaging while returning. We are not doing reverse pickups, Hence if you decide to return you will be shipping us back and we may* reimburse shipping fee of INR 100 (*If you didn't like the fragrance and want to return, you bear the cost of shipping. and if we delivered a wrong/damaged product we will bear shipping cost) . If you Bought a Tester, We May take it back Against Store Credit* Perfumery believes in Sharing and Hence we provide Samples with each order which are not free but the cost is borne by us, If you are returning a Product please do return Samples also. Else we will be adjusting INR120 Against each sample. --- Products Not Under Flexi Returns: * Product bought under promotions, Month End Sale or any other Events and with Special Prices (Slashed Prices) are not Returnable. * Every Return Incurs Monetary as well as Loss of Sale, Hence, We provide Samples in form of Decants for Testing Before buying full bottles. * Niche Perfumes - Retail Packs /Discovery Set / Gift Sets/ Miniatures of Niche Perfumes - Are Non-Returnable * If you are Buying Full Bottle, We assume you are aware of the Product Attributes. * As most Niche Perfumes are Hand Crafted Due to Artistic Limitation, We are not responsible for changes in Product Attributes. --- Return of Decants? Decants are Custom Made for you and hence we cant take Decants back, as they are meant for sampling. You didn't like the Scent that saved you from buying a full bottle. Time Frame for Replacement is 30 days from date of order/delivery.
Ordering through Perfumery.co.in is extremely easy and with multiple modes of payments as per customer's convenience We Offer Cash on Delivery on Limited Pin Code and Prepaid Via Various Banking Methods.
To View Order you can Login to Your Account and Navigate to Order History.
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. For outright cancellations by you: -If you cancel your order before your product has shipped, we will refund the entire amount. -If you have Ordered a Decant, That is Non-Cancellable and Non Returnable after Shipping.
Samples Policy: Free Samples: Perfumery Believes is sharing the scents and hence we send out samples with each order above a threshold at no extra cost, These samples are not FREE but the cost is borne by Perfumery as a small contribution towards sharing the scents. Perfumery is only Multi Brand E-commerce website in India to Provide Free Samples, these samples are hard to procure and actually cost in terms of Storage and Transportation. ***All Samples are Subject to Availability and Perfumery may not send a sample in case of Non-Availability or Exhaustion of giving Away Quota of a Particular Sample. By No means a buyer can claim the Free Sample or Demand for a Reshipping the samples separately.*** Samples on Sale; Though these Samples are rolled out Free of cost by brands and Manufacturer, They do cost for Storage and Cross-Border Logistics. When you are Buying a Sample, They remain Free of Cost and you are paying towards the cost incurred towards the storage and Transportation Cost A - from Manufacturer's Country to India and Cost B- Our Warehouse to your Shipping address. All samples will be printed with Demonstration / Not For Sale and remain to be not for sale. That is why When these samples are clubbed with any main product order, we give them Free of Charge and Perfumery bear the Cost A of Transportation. Samples Need to be added to Cart From Cart Page, If a user didn't add the samples While placing the Order, Samples would not be Included and Cannot be Claimed Back whatsoever.