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Frequently Asked Questions

Shipping & Delivery
Orders are dispatched same day you place an order before Cut off of 4PM.
Most orders are delivered within 7 to 10 working days, Any Further Delay is intimated well in advance.
Some Exclusive Products which are shipped from Overseas are Delivered in 2-3 Weeks, Same will be Mentioned on Product Listing.
Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
We are not liable for delay in delivery caused due to Operational limitations of our Logistics Partners, Unavailability of recipient.
Orders are strictly delivered to person it is intended for , delivery could be done to family member upon verification.
Orders are delivered to last point reachable in case of office addresses (Reception, Mail Room) - Details of receiving person can be retrieved on request.
In case of any Delay in Order Processing we will be Intimating you as soon as possible.
Returns and Replacements
What is Our Return Policy? Products Under Flexi Returns : Designer Perfumes : We follow Easy Replacement* - All Products are Sold By Authorized Sellers as Advised by Brand Reps. Hence all products are 100% Originals. *However the products should be completely unused except for few sprays and if you decide to return please treat it as your own fragrance and please preserve the original packaging while returning. We are not doing reverse pick ups , Hence if you decide to return you will be shipping us back and we may* reimburse shipping fee of INR 100 (*If you didn't like the fragrance and want to return , you bear the cost of shipping. and if we delivered a wrong/damaged product we will bear shipping cost) . If you Bought a Tester , We May take it back Against Store Credit* Perfumery believes in Sharing and Hence we provide Samples with each order which are not free but cost is borne by us , If you are returning a Product please do return Samples also. Else we will be adjusting INR120 Against each sample. --- Products Not Under Flexi Returns: * Product bought under promotions , Month End Sale or any other Events and with Special Prices (Slashed Prices) are not Returnable. * Every Return Incurs Monetary as well as Loss of Sale, Hence, We provide Samples in form of Decants for Testing Before buying full bottles. * Niche Perfumes Retail Packs /Discovery Set / Gift Sets/ Miniatures of Niche Perfumes - Are Non Returnable * If you are Buying Full Bottle, We assume you are aware of the Product Attributes. * As most Niche Perfumes are Hand Crafted Due to Artistic Limitation , We are not responsible for changes in Product Attributes. --- Return of Decants? Decants are Custom Made for you and hence we cant take Decants back , as they are meant for sampling. You didn't like the Scent that saved you from buying a full bottle. Time Frame for Replacement is 30 Days.
Ordering
Ordering through Perfumery.co.in is extremely easy and with multiple modes of payments as per customer's convenience We Offer Cash on Delivery on Limited Pin Code and Prepaid Via Various Banking Methods.
Payment, Pricing & Promotions
Our Pricing is dynamic in nature and may change several times in a day, week or month.
Pricing is decided solely in discretion on our merchandising team.
Any queries regarding change in increase and decrease price wont be entertained in any manner.
Perfumery.co.in and all its Copyright Material as well as Trademarks are Owned by Xeryus Retail Pvt. Ltd. Terms Perfumery.co.in and Xeryus Retail may be used Interchangeably.
Viewing Orders
To View Order you can Login to Your Account and Navigate to Order History
Cancelling an Order
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order. For outright cancellations by you: - If you cancel your order before your product has shipped, we will refund the entire amount. If you have Ordered a Decant , That is Non Cancellable and Non Returnable after Shipping.
Privacy Policy
This privacy policy sets out how we uses and protects any information that you give when you use this website. Perfumery.Co.In is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Perfumery.Co.In may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 05/11/2016. What we collect: We may collect the following information: Name ,contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers In cases we may collect IP Address,Operating System Info. , Device Info for purely analytical use. What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected] We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [email protected] If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. Contacting Us If there are any questions regarding this privacy policy you may email us on [email protected]
Samples
Samples Policy: Free Samples: Perfumery Believes is sharing the scents and hence we send out samples with each order above a threshold at no extra cost , These samples are not FREE but the cost is borne by Perfumery as a small contribution towards sharing the scents. Perfumery is only Multi Brand E-commerce website in India to Provide Free Samples, these samples are hard to procure and actually cost in terms of Storage and Transportation. ***All Samples are Subject to Availability and Perfumery may not send sample in case of Non Availability or Exhaustion of Give Away Quota of a Particular Sample . By No means a buyer can claim the Free Sample or Demand for a Reshipping the samples separately.*** Samples on Sale; Though these Samples are rolled out Free of cost by brands and Manufacturer , They do cost for Storage and Cross Border Logistics. When you are Buying a Sample , They remain Free of Cost and you are paying towards the cost incurred towards the storage and Transportation Cost A - from Manufacturer's Country to India and Cost B- Our Warehouse to your Shipping address. All samples will be printed with Demonstration / Not For Sale and remain to be not for sale. That is why When these samples are clubbed with any main product order , we give them Free of Charge and Perfumery bear the Cost A of Transportation. Samples Need to be added to Cart From Cart Page , If a user didnt add the samples While placing the Order , Samples would not be Included and Cannot be Claimed Back whotsoever.
Terms and Conditions
Terms of Usage Perfumery.co.in as an Web Entity is Owned by Xeryus Retail Pvt. Ltd. Both Terms may be used Interchangeably throughout the site. All Legal Adhering to Gujarat Jurisdiction Only. When you use the site Perfumery.co.in or any partner site of Perfumery.co.in (together represents this website, promoters/owners of this website and affiliates/subsidiaries/agents/representatives of this website and/or its promoters), it is understood that the usage is subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any Perfumery.co.in service (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. Perfumery.co.in reserves the right to change these terms and conditions at any time. ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING. Use of the Website (“Site”) You represent and warrant that you are at least 18 YEARS OLD or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this agreement, Perfumery.co.in hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by Perfumery.co.in in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you. Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by Perfumery.co.in in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by Perfumery.co.in in advance. Perfumery.co.in reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Perfumery.co.in believes that customer conduct violates applicable law or is harmful to Perfumery.co.in 's interests. You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libellous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under Indian or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. Perfumery.co.in may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and Perfumery.co.in has no obligation to investigate the authorization or source of any such access or use of the Site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Perfumery.co.in of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security. Reviews and Comments: Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide Perfumery.co.in, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and non-proprietary, and Perfumery.co.in shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of Perfumery.co.in and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant Perfumery.co.in the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments, or other Content by Perfumery.co.in will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than you or otherwise mislead Perfumery.co.in or third parties as to the origin of any Submissions or Content. Perfumery.co.in may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason. It is also notified that in any event of conflict of the above with our Privacy Policy, we would uphold our Privacy Policy clauses. You can view our Privacy Policy by clicking here. Risk of Loss and Other Terms of Sale The risk of loss and title for items purchased by you is passed to you upon Perfumery.co.in 's delivery of the items to the carrier pursuant to Perfumery.co.in 's standard terms of sale. Termination and Effect of Termination In addition to any other legal or equitable remedies, Perfumery.co.in may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and Perfumery.co.in shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. International Access We Deliver Only in India and Don't entertain any Order/Inquiries from out side India. This Site may be accessed from countries other than India. This Site may contain products or references to products that are not available outside of India. Any such references do not imply that such products will be made available outside India. If you access and use this Site outside India you are responsible for complying with your local laws and regulations. Disclaimer and Limitation of Liability EXCEPT AS OTHERWISE PROVIDED IN THE STANDARD TERMS OF SALE THAT GOVERN THE SALE OF EACH PRODUCT ON THIS SITE, THIS SITE, THE PRODUCTS OFFERED FOR SALE ON IT AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED BY Perfumery.co.in ON AN "AS IS" BASIS. Perfumery.co.in MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Perfumery.co.in DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON INFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. Perfumery.co.in DOES NOT WARRANT THAT THE CONTENT WILL BE UNINTERRUPTED OR ERROR FREE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Perfumery.co.in WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Perfumery.co.in 'S TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO Perfumery.co.in DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO Perfumery.co.in 'S LIABILITY. Typographical Errors In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Perfumery.co.in shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Perfumery.co.in shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Perfumery.co.in shall immediately issue a credit to your credit card account in the amount of the charge. Links to Other Websites This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Perfumery.co.in is not responsible for the operation of or content located on or through any such site. What We Do With The Information We Gather This information is used to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests. Copyright Complaints Perfumery.co.in respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at [email protected] and we shall have it removed after Analysing it thoroughly. Remedies You agree that Perfumery.co.in 's remedy at law for any actual or threatened breach of this Agreement would be inadequate and that Perfumery.co.in shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that Perfumery.co.in may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees. No right or remedy of Perfumery.co.in shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys' fees and expenses. No instance of waiver by Perfumery.co.in of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver. Entire Agreement If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and Perfumery.co.in with respect to the Perfumery.co.in sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Perfumery.co.in with respect to the Perfumery.co.in sites/services. Perfumery.co.in 's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Site Security You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. Perfumery.co.in will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are inv